Refund Return Policy
MRO Palace Refund, Return, and Gift Card Policy
At MRO Palace, a subsidiary of Modupe Ogunlaja Inc., we are dedicated to ensuring your shopping experience is both delightful and worry-free. Please take a moment to familiarize yourself with our refund, return, and gift card policy:
30-Day Return Window:
You have a generous 30-day period from the date of purchase to initiate a return for eligible items.
Eligibility for Returns:
To qualify for a return, the product must remain in its original, unworn, and unused condition, complete with all tags and packaging intact.
- Custom-made or personalized items may only be returned if they arrive damaged or defective.
- Sale or clearance items are ineligible for returns unless they are damaged or defective upon arrival.
- Contact Our Customer Support Team: To kickstart a return process, kindly get in touch with our dedicated Customer Support Team within the 30-day return window at email@example.com.
- Provide Necessary Information: When contacting us, please furnish your order number, a detailed reason for the return, and any pertinent photographs (if applicable).
- Return Authorization: Our team will diligently review your request and issue a return authorization, along with instructions for your next steps.
- Package the Item: Securely package the product, ensuring it remains in its original condition and includes all relevant tags and packaging.
- Shipping: Return shipping costs are your responsibility, unless the return is attributed to an error on our part or if the item arrives damaged or defective.
Upon receiving the returned item and confirming its condition, we will process your refund. Please allow up to 5 business days for the refund to be credited back to your original payment method.
- MRO Palace Gift Cards are non-refundable and cannot be redeemed for cash.
- They are valid for one year from the date of purchase and can be used to purchase any product available at MRO Palace in-store and online..
Questions or Concerns:
Should you have any queries or concerns regarding our refund, return, or gift card policy, please don’t hesitate to reach out to our Customer Support Team. Your satisfaction is of utmost importance to us, and we are here to assist you.
Thank you for choosing MRO Palace, a brand under Modupe Ogunlaja Inc. We deeply appreciate your trust in our products, and we eagerly await the opportunity to serve you again.